Telcoin Bank

1. Introduction

Telcoin UAB (“Telcoin,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web portal and related services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

Identity information: Full name, date of birth, nationality
Contact information: Email address, phone number, mailing address
Identity verification documents: Government-issued ID, passport, proof of address
Financial information: Bank account details, transaction history
Wallet information: Blockchain wallet addresses

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

Device information: IP address, browser type, operating system
Usage data: Pages visited, features used, interaction patterns
Cookies and similar technologies: Session data, preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services
To process transactions and send related information
To verify your identity and comply with KYC/AML requirements
To detect and prevent fraud and unauthorized activities
To communicate with you about updates, security alerts, and support
To comply with legal obligations and regulatory requirements

4. Information Sharing

We may share your information in the following circumstances:

Service Providers: With third-party vendors who assist in providing our Services (e.g., KYC verification providers, payment processors)
Legal Compliance: When required by law, regulation, or legal process
Protection of Rights: To protect our rights, privacy, safety, or property
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary based on legal and regulatory requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data (subject to legal retention requirements)
Portability: Request a copy of your data in a portable format
Objection: Object to processing of your data
Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Services.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Telcoin UAB
Data Protection Officer
Email: privacy@telcoin.com